ANSWERS TO YOUR QUESTIONS
ORDERS & RETURNS
WHAT IS A STAR MAP?
A star map is the alignment and position of the stars, planet and sun above from a special place, date and time on earth. Every star map is unique and totally personalized.
HOW IS A STAR MAP MADE? HOW AUTHENTIC & ACCURATE IS IT?
The entire library of all celestial objects which includes approx. 100 million stars, comets and asteroids has been logged by Nasa Astronomical Data Centre Star Catalogue. This data comes from past and present missions, astronomical observations, and laboratory measurements. We use this data and feed it into our proprietary software and chart out an accurate map. We then beautify this map by adding graphics and beautiful fonts to create a timeless piece of art that is ready to stay forever. We also provide you with a CERTIFICATE OF AUTHENTICITY.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Since all the orders are personalized & custom-made with love, we do not accept any returns or cancellation nor do we provide you with any refund. In rare cases of damage during transit, we will send you a fresh piece at no cost immediately.
You can make changes within 24 hours of placing the order.
DO YOU TAKE BULK ORDERS?
Yes, we do take bulk orders for corporate gifting, wedding planners, graduation gifts, NGO's, birthday/anniversary return gifts etc. If interested, please get in touch with us.
SHIPPING & PACKAGING
HOW LONG DOES IT TAKE TO DELIVER THE MAP?
Each map is personalized and custom-made. We take 2 days to process & design your order. Once it is ready, we send you an E-sample for final confirmation and then go ahead with printing, framing and dispatching it. Once it is dispatched, it takes about 2-3 days for shipping to any metro city in India, 5-7 days to any other location in India and 10-12 days for international orders.
DO YOU SHIP INTERNATIONALLY?
Yes we do accept international orders. It takes us about 10-12 days to deliver it any country outside India and you will need to bear the extra shipping cost.
HOW SAFE IS THE PACKAGING?
We try our level best to make sure that the frame reaches you safely without a single scratch and hence we use a lot of thermocol, bubble wrap and hard cardboard box to cover your precious gift. Rest assured if by any chance it does break then we replace one immediately.
WHAT PAYMENT METHODS ARE ACCEPTED?
We offer Cash on Deliver, Google Pay, PayTm, PhonePe & Bank Transfers.
WHAT ELSE DO YOU GIVE WITH THE FRAME?
We try our best to beautify the gift by tying a ribbon to your frame and adding a personalized note, certificate of authenticity & a brochure along with the frame. We also provide an option of wrapping your gift with a beautiful gift wrap :)